Privacy Notice
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (the “Site”) and when you contact us or engage our services (collectively, the “Services”).
By accessing the Site or contacting us, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, use, and disclosure of your personal information as described below.
Contact Details & Privacy Officer
We have designated a Privacy Officer who is responsible for overseeing our compliance with this Privacy Policy and applicable privacy laws. If you have any questions, you can reach out via the following:
17570007 Canada Inc. (TheProcess PPG Services Limited)
Registration Number: 1757000-7
300(G)-4 Place du Commerce, Montreal, Quebec H3E 1J4, Canada
All privacy-related inquiries, requests, and complaints can be directed to our Privacy Officer using the contact details above.
Personal Information We Collect
“Personal information” means information about an identifiable individual, as defined by applicable privacy laws. The types of personal information we may collect include:
- Contact information (e.g., name, email address, phone number, company, role)
- Communication details (e.g., messages you send us through contact forms or email)
- Service-related information (e.g., project details, preferences, and feedback)
- Technical information (e.g., IP address, browser type, device information, pages visited, and referring URLs), collected through cookies and similar technologies
We collect personal information directly from you (for example, when you fill out a contact form, email us, or engage our Services) and, in some cases, automatically through your use of the Site.
Processing and Storage of Personal Information
We process your personal information for purposes such as:
- Responding to your inquiries and providing customer support
- Evaluating and delivering our Services
- Managing our relationship with you, including billing and administration
- Improving our Site, Services, and user experience
- Communicating with you about updates, offers, or information related to our Services (where permitted by law)
- Meeting our legal, regulatory, or contractual obligations
We store personal information in electronic and/or physical form, using reasonable technical and organizational measures to protect it against loss, theft, unauthorized access, disclosure, copying, use, or modification.
Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law.
Consent and Why We Require Personal Information
We require certain personal information in order to:
- Respond to your inquiries
- Assess your needs and provide our Services
- Communicate with you about projects, deliverables, and related matters
By contacting us (for example, via the contact form or email), you are voluntarily providing personal information and consenting to our collection, use, and disclosure of that personal information as described in this Privacy Policy and as otherwise permitted or required by law.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may affect our ability to provide some or all of the Services to you.
Cross-Border Transfer of Personal Information
Your personal information may be transferred to, stored in, or processed in jurisdictions outside of your province, territory, or country, including locations where our service providers or business partners are located.
These jurisdictions may have different data protection laws than your home jurisdiction. When we transfer personal information across borders, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
By using the Site or providing us with personal information, you consent to the cross-border transfer, storage, and processing of your personal information as described above.
Sharing and Disclosure of Personal Information
We may share your personal information with:
- Service providers and partners who assist us in operating the Site, delivering our Services, or conducting our business (e.g., hosting providers, analytics services, email service providers), and who are subject to appropriate confidentiality and security obligations
- Professional advisors (e.g., legal, accounting) as necessary for legitimate business purposes
- Authorities or other third parties where required or permitted by law (e.g., to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety)
Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Operate and secure the Site
- Analyze Site usage and performance
- Improve user experience
You can modify your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the Site may not function properly if cookies are disabled.
User Rights
Subject to applicable law, you have the following rights regarding your personal information:
You have the right to request confirmation as to whether we process your personal information and, if so, to request access to that information.
You have the right to request correction of inaccurate or incomplete personal information.
You have the right to request deletion of your personal information in certain circumstances.
You have the right to request restriction of processing in certain circumstances (for example, while the accuracy of the data is being verified).
Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
You have the right to object to the processing of your personal information in certain circumstances, including where processing is based on our legitimate interests or for direct marketing.
You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you, unless such processing is permitted by law and subject to appropriate safeguards.
To exercise any of these rights, please contact our Privacy Officer using the contact details provided in Section 1. We may need to verify your identity before responding to your request. Subject to legal and contractual restrictions, we will make reasonable efforts to respond within applicable statutory timeframes.
Personal Information Complaints and Disputes
If you have concerns, complaints, or disputes regarding how we handle your personal information, please contact us first so we can attempt to resolve the issue via the information found at the top of this document.
We will review your complaint or inquiry and respond within a reasonable time. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate privacy or data protection authority in your jurisdiction.
Security
We use reasonable technical, organizational, and administrative measures to protect your personal information against loss, theft, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Site and Services are not directed to children and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take appropriate steps to delete such information as required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of the Site or our Services after any changes are posted signifies your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us using the information found at the top of this document.
We will do our best to address your concerns and help you understand how your personal information is used and protected.